Refund Policy

ARE RETURNS OR EXCHANGES AVAILABLE?

At Noctore, we take immense pride in the quality and craftsmanship of our perfumes. Due to the nature of our products and for hygiene reasons, we do not offer returns or exchanges on any items once they are sold.

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?

While we ensure every order is carefully quality-checked and securely packed, in the rare event that you receive:

  • A damaged

  • A defective

  • An incorrect item

  • Or your order is incomplete

Please notify us within 24 hours of delivery. You can reach out to us at abc@gmail.com with the following:

  • Clear images of the issue

  • An unboxing video (mandatory for claim validation)

Once verified, we will initiate a replacement or refund within 4–7 working days.

FAILED ONLINE TRANSACTIONS

In case of a failed online transaction, any deducted amount will be automatically refunded to the original payment method within 7 working days.

At Noctore, customer satisfaction and trust are of utmost importance to us. If you need any further support, don’t hesitate to get in touch.